Hermes
he Team:
The Client Relations team oversees all content and aspects of the Hermes.
com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.
com and flagship boutique clients by phone and/or email.
The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
The seasonal position begins in October and will go through January 31st.
About the Role:
Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and writtenShowcase and implement product knowledge, while conveying the Herm s style, values, and visionFollow-up and resolve all client issues, inquiries and escalations in a timely manner.
Respond to client voicemailsPlace online orders and follow-up on pending ordersCreate, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce OrdersMaintain confidentiality and company policies for data protection and securityAdhere to all Herm s policy & procedures relative to role and responsibilitiesUphold high client expectations in every interactionAll other duties as assigned by supervisorSupervisory Responsibility:
NO Budget Responsibility:
NO Decision Making Responsibility:
NOAbout You:
Saturday & Sunday office hours availability1-2 years of experience, including hands-on internship, in similar call center and/or customer service environmentStrong ability to exercise appropriate judgmentHigh level of attention to detailProven excellence at communication skills (verbal and written) and ability to multitask Established knowledge of Microsoft Excel and Word Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
A creator, artisan and seller of high-quality objects since 1837, Herm s is an independent, family-owned French house that employs more than 17,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Herm s cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal m tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
About the Company:
Hermes.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Client Relations team oversees all content and aspects of the Hermes.
com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.
com and flagship boutique clients by phone and/or email.
The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
The seasonal position begins in October and will go through January 31st.
About the Role:
Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and writtenShowcase and implement product knowledge, while conveying the Herm s style, values, and visionFollow-up and resolve all client issues, inquiries and escalations in a timely manner.
Respond to client voicemailsPlace online orders and follow-up on pending ordersCreate, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce OrdersMaintain confidentiality and company policies for data protection and securityAdhere to all Herm s policy & procedures relative to role and responsibilitiesUphold high client expectations in every interactionAll other duties as assigned by supervisorSupervisory Responsibility:
NO Budget Responsibility:
NO Decision Making Responsibility:
NOAbout You:
Saturday & Sunday office hours availability1-2 years of experience, including hands-on internship, in similar call center and/or customer service environmentStrong ability to exercise appropriate judgmentHigh level of attention to detailProven excellence at communication skills (verbal and written) and ability to multitask Established knowledge of Microsoft Excel and Word Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
A creator, artisan and seller of high-quality objects since 1837, Herm s is an independent, family-owned French house that employs more than 17,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Herm s cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal m tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
About the Company:
Hermes.
Estimated Salary: $20 to $28 per hour based on qualifications.
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