Asst Mgr (Franchise IHOP)

Company Name:
Salary period: Annual
We are currently hiring experienced General Managers who can deliver upon our guest promise!
Responsibilities include:
ΓΆΒ ΒΆ Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
ΓΆΒ ΒΆ Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
ΓΆΒ ΒΆ Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits
ΓΆΒ ΒΆ Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas. Implementing Craft Training program for all restaurant hourly employees to improve unit operations and guest experience
ΓΆΒ ΒΆ Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
ΓΆΒ ΒΆ Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents

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