Shop Administrator / Field Appliance Repair Technician

This is a hybrid position involving Field Service Technician?work and Shop work.
Essential Functions - Field Service Technician

  • Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.?

  • Level and adjust equipment to include plumbing, gas and electrical connections

  • Install and instruct customers on the proper use of equipment

  • Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)

  • Complete all service calls and warranty documentation in an accurate and timely manner

  • Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required

  • Maintain the delivery truck in safe and working order

Essential Functions - Shop Repair Technician

  • Assess the reason for the machine return

  • Inspect the machine and determine the feasibility of repairing the vacuum

  • Repair as necessary

  • Verify the accuracy of RA?s

  • Complete all associated paperwork and correctly input all required information into the computer system in a timely manner so that the credits can be applied

  • Repack the units as necessary

  • Maintain a clean and safe working environment

  • Other duties may be assigned

Physical Demands

  • Ability to sit, walk and crawl occasionally

  • Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently

  • Ability to use hands repetitively and power/simple grasp constantly

  • Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly

  • Physical ability to lift, pull and push products up to 50 pounds frequently

  • Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally

  • Ability to carry items up to 6 feet occasionally

Work Environment

  • Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation

  • May occasionally walk on slippery or uneven surfaces

  • May have exposure to dust, gas, fumes or chemicals?

  • On occasion, may use special visual or auditory protective equipment

  • Will occasionally climb stairs and work off elevated surfaces

  • Frequently work with bio-hazards for Commercial Technicians only


  • 50% local daily travel required (50%? of time in the shop in Monroe)

  • Strong knowledge of computer systems and inventory processes

  • A valid driver's license

  • High school diploma or general education degree (GED)

  • Knowledge of basic plumbing and electrical skills

  • Good computer skills with knowledge of Microsoft Office

  • Ability to apply concepts of basic math

  • Ability to read, write and comprehend instructions, correspondence, and memos in English

  • Ability to mulit-task

  • Successful pre-employment screening process including drug screen and background investigation

  • Ability to work professionally with colleagues and be a team player

  • Ability to manage difficult customer situations

  • Must be self-motivated, customer oriented person with excellent communication skills

Provisions by Miele include the following:

  • Competitive pay

  • Bonus Incentive Program

  • Miele?vehicle provided as job is home dispatched

  • Technicians are equipped with uniforms, tools, laptop and mobile phone

  • Extensive product and Miele service training conducted by factory-trained team members

  • Career Opportunities

Health & Wellness Benefits
Medical, Dental, Vision, Prescription Plan, Flexible Spending Account
Financial Security Benefits
401K, 529 Education Savings Plan, Long-Term Disability, Life Insurance, Affinity Credit Union, Corporate Mortgage Program, Employee Referral Program
Quality of Life Benefits
Employee Assistance Program, Health Club Memberships, Paid Time Off, Personal Days, Vacation, Volunteer Time
Interested candidates that possess dedication, the skills to exceed our customer?s expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at?www.mieleusa.com.??
There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world?s most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world?s largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (2009/10).
As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company?s innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.
Miele?s range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications.?
To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communication regarding Miele?s commitment to our environment and its employees.

  • ?Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace.? EOE/AA:M/F/D/V


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